Have you made your 311 complaint this week?

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paulheckbert
Keymaster
#

http://pittsburghpa.gov/311/form

Nine Mile Run Trail is becoming overgrown. Trail used to be much wider (maybe 8 feet) but the plant growth has encroached to the point that the trail is now only 5 feet wide. Mow the sides of the trail to maintain the trail width, please! The most overgrown section is between Old Brown’s Hill Rd and the NMR Bridge.

Request ID: 159861


RustyRed
Member
#

 

It would be *REALLY* nice if 311 would put BMUFL signs on the portion that’s City-tended.


buffalo buffalo
Participant
#

Bollards down on Penn Ave bike lane at 11th:


paulheckbert
Keymaster
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I was at Penn and 11th St at 1:30pm today and they didn’t look like that, so the mowing down of the bollards must have happened since then.


salty
Participant
#

The pothole on Centre I reported earlier was closed as “completed” on June 8… when I went by there today (again on a scooter) I forgot about it and found myself lined up perfectly as it emerged from under the car ahead.  I took quick evasive action but came as close as I ever have to losing control of the bike.  It’s right after the intersection with Graham, heading east.  Argh.

photo


Eric
Member
#

I 311ed the north shore trail today. Not holding my breath.

https://mobile.twitter.com/uncoolPGHdad/status/878606235318317056


buffalo buffalo
Participant
#

Bollards on Penn have been replaced.


katzenmiau
Member
#

@edronline I just 311’d a few other North Short spots where weeds are overgrown (and the Science Center bush) so maybe if we yell loud enough?


Eric
Member
#

North shore trail pruned!  Looks great!!

 

Also 311ed bollards on Penn Ave

 

https://mobile.twitter.com/uncoolPGHdad/status/882219791628554241


Italianblend
Participant
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View post on imgur.com

 

Jail trail fountain at upmc lot is gross. Submitted.


Eric
Member
#

Italianblend
Participant
#

Ok so I opened a twitter account just to do 311. I reported something early yesterday. I see people get responses on their page. How long does that generally take?


Eric
Member
#

Depends.  It has been all over the map.  And just because the 311 person acknowledges the complaint doesn’t mean anything much to get fixed. All they do is pass on the complaint to the proper City Department. It is up to the department to fix the issue and then to report back to 311 the status of the complaint. Many times the department never feeds back to 311 what they did or didn’t do.

Think of 311 as just the telephone switchboard operator.


buffalo buffalo
Participant
#

Note also that many departments still don’t have the ability to receive trouble tickets electronically—this has been a major push of Peduto’s administration, but you’ll still often get a response back “Printed and given to Supervisor”, because that’s literally all they can do: print off the complaint and hand it to someone in person.  DPW may still be receiving theirs by fax to the Second Avenue Bunker or the division offices….


StuInMcCandless
Participant
#

Some things, like unshoveled sidewalks, I’ve seen a response in a half hour and action within the day. Other things, like drain grates, have yet to be worked on, months or years later. Reporting it to 311 assures that there is a paper trail, and posting it here makes it easier for you to follow up later with “Hey, I reported this six months ago, and it hasn’t been addressed yet. Status, please?”


Eric
Member
#

Also for liability purposes there is a paper trail.

For instance, we have 311 the river Ave train tracks of death enough so that the next time someone gets hurt on them they can contact an attorney and the attorney can foia request all the 311 requests to get them fixed and then sue the city for damages…

I’ve switched from the website to Twitter. The website isn’t optimized for mobile devices. Also is a pita to use. Twitter request takes about 20 seconds to generate and also any other internet enabled person can see the request.


StuInMcCandless
Participant
#

Broken drain grate in Highland Park — the park itself.

The later tweet pointed to this spot.

https://www.google.com/maps/@40.4776379,-79.9130723,18z


RustyRed
Member
#

I 311ed the sidewalk along Becks Run a while back, the holdup on getting any work done is the fact that the sidewalk is shared by the City and Baldwin Boro.

 

I’m not comfortable using the lane going up Becks Run (I’ve fine with going down it, I can maintain 28-35 MPH) but going UP is a different story and I need to use the sidewalk. There’s landslides, big piles of gravel, weeds, garbage, parked trucks, etc…

 


Kieran
Member
#

I submitted a request to fix the potholes at the intersection of terminal way and where the gap trail ‘ends’ (near the railroad tracks and parking lot). I previously submitted a request for this location and the operator replied that this is not a city owned property. Not very hopeful anything will come of this, but resubmitting to see if they will take a second look at that. Coordinates


buffalo buffalo
Participant
#

Terminal Way *is* privately owned, which might be part of the confusion—but that’s South 4th St.  The parking lot is also apparently City property.

As an aside, I’d swear I’ve reported the potholes on S 4th north of the railroad/at the parking lot+trailhead, but I can’t seem to find it.


Kieran
Member
#

@buffalo buffalo, thanks for the correction. I amended my 311 request to reflect South 4th st.


StuInMcCandless
Participant
#

This doesn’t help. I *gave* them the additional information already, in a follow-on tweet. If they had bothered to actually look at Twitter, at the tweet itself, they would have seen the second linked tweet.

It appears they only see the forwarded-to-text-only tweet, and don’t actually use Twitter itself. And because of that, they simply closed the complaint and have me start all over again. That’s kinda stupid.

Manhole Covers, PWSA

ID
190759
Location
JACKSON ST, Pittsburgh, PA
Status
Closed
Comments
@pgh311 Highland Park(will get you a more exact position in a later tweet)
The bad grate is on Connecting Road in Highland Park between Jackson St and Lake Drive.
History

Created 2 days ago
@pgh311 Highland Park(will get you a more exact position in a later tweet) The bad grate is on Connecting Road in Highland Park between Jackson St and Lake Drive.
Closed 4 hours ago
THANK YOU FOR REPORTING THE ISSUE. BUT FURTHER INFORMATION IS NEEDED TO COMPLETE THE REQUEST.
PLEASE REPORT IF STILL AN ISSUE. PLEASE CONTACT 311 TO CREATE A NEW REQUEST. STREETS DO NOT INTERSECT.


Gordon
Participant
#

Someone threw glass bottles onto Junction Hollow Trail from the Blvd of Allies last night. The trail is littered with broken glasses and pose a danger to trail users. This has been reported to 311.


Gordon
Participant
#

Majority of the broken glasses on the Junction Hollow Trail were cleaned up, but there were still some residues this evening. I saw a rider fixing a puncture at the nearby soccer field, which may be the result of the residues.


zzwergel
Member
#

@Gordon,
Why would someone do that?


Gordon
Participant
#

@zzwergel: I could ask the same thing regarding those highway rock-throwing teenagers in Michigan: http://www.cnn.com/2017/10/24/us/michigan-teens-rock-throwing-death-trnd/index.html


zzwergel
Member
#

Is there some kind of anti-bike movement going on ot there?


StuInMcCandless
Participant
#

Could be that, could just be your typical average bored teenager trying to cause trouble, and succeeding. This type has always existed. Clean up the mess, try to catch them so as to rub their noses in it, but otherwise just shake your head and move on. You can’t fix stupid.


jstalnaker2112
Member
#

Sent a message about water runoff on McClure and Eckert.  Over the summer I haven’t cared, but now that it can freeze i don’t want to fall with traffic.


pinky
Participant
#

How long before a request should be addressed? I filed one on 10/4 and it’s just sitting there open, with no response. Usually I feel like I’ve had movement or at least a comment within a day or two. Thoughts on following up on requests?


Steven
Participant
#

After a week or two, I think it’s reasonable to inquire about the status of a request, and ask when you can expect a response of some kind, or their best guess of when the problem will be addressed.


Eric
Member
#

I’m not sure that the 311 people even know. Their job is just to route the request to the right department. Pittsburgh is still in the stone age, with some city departments taking 311 referrals via fax!  Plus, if the city department doesn’t give status updates to the 311 human, they can’t update the status

 

Obviously the city needs a centralized and universal work order tracking system. Until that happens 311 is a glorified paper routing system for work requests.


paulheckbert
Keymaster
#

@Gordon wrote on 10/27 about broken glass on the Junction Hollow Trail under Blvd of the Allies bridge, and that most of it got cleaned up. When I biked there this afternoon, there was lots of glass, some of it large pieces, on or near the trail. Perhaps there was a new round of bottle dropping. In any case, I cleaned up the biggest pieces. It still needs more cleanup. Ideally, somebody should go back on a dry day with a good broom, a vacuum, and/or something sticky to pick up the remaining pieces.

Did the city do the earlier cleanup, or was it volunteers?


pinky
Participant
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Re: my request – oddly enough, the thing that was broken is now fixed, but the ticket is open. I may tell them they can close it.


erok
Keymaster
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I just 331’d the super dangerous concrete slab on the North Side Trail. Weirdly enough, i 311’d the half jersey barrier on the trail (that had no reflective on it) a few weeks ago, and it was removed promptly.


Eric
Member
#

I’m on that trail all the time.  How have I not noticed that?   Where is it located?  Between the w end bridge and the prison?


Mikhail
Member
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katzenmiau
Member
#

311’d glass and debris on 40th street bridge last week. On Friday, it looked like it had been properly cleaned. Today I get a message “Public Works does not service this bridge” so I have no idea how it got done.


buffalo buffalo
Participant
#

Supposedly Allegheny County maintains 40th, though apparently it’s often just @DaniErdosne.  I’m not sure why it would be the County’s responsibility, other than because the State refuses to do it and it’s split between two municipalities.


paulheckbert
Keymaster
#

I received the runaround between city, county, and state about 40th St sidewalk maintenance a year ago. Read the gripping saga:

part 1: http://www.bikepgh.org/message-board/topic/have-you-made-your-311-complaint-this-week/page/19/#post-336562

part 2: http://www.bikepgh.org/message-board/topic/have-you-made-your-311-complaint-this-week/page/20/#post-336717

(I think the answer is “city”).

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