Have you made your 311 complaint this week?

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Pseudacris
Participant
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The city emailed me to say that, yes, they would trim the suckers from that plane tree @ Ellsworth + Aiken, they’re just not sure when.


dwillen
Participant
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They emailed me that they forwarded my complaint to police. I’m sure someone will get a few pats on the back as that is passed around the precinct.

Totally useless process, as if nobody has ever complained about cars parked on that sidewalk before. When you’re buddies with the guy who is supposed to write you a ticket, do you really think you’ll get a ticket?

In my dream world a litigious wheelchair user sues them for ADA compliance issues. Anyone know someone like that?


Mick
Participant
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When the police union is stronger than the civilian review board, there is a structural problem.


Erica
Participant
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I’ve made a point to cal 311 twice regarding the cars on the sidewalk on liberty/herron by that bar and auto body shop since you posted that.

Those cars force me to walk dangerously close to speeding cars driven by people on cell phones pretty much every day.


paulheckbert
Moderator
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I just reported this to 311:

Pothole on the Duck Hollow Trail (bicycle trail). Reachable by car but only if you have a key to the gate at the Duck Hollow Parking Lot.

There’s a 2′ deep pothole / crack in the asphalt trail where water erosion undermined the trail. Very serious! Some bicyclist could get hurt here: imagine a young child blundering into this 2′ deep hole. Location: directly across the river from Costco.


dwillen
Participant
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Woah, did you get those tick marks correct (two feet deep)? I might have to take a ride out there and check out the duck canyon.


orionz06
Participant
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I assume this only works for the city proper and not townships with “Pittsburgh” mailing addresses?


dwillen
Participant
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“this”? You mean fixing problems, or residency status for reporting them? Anyone can report a problem. If it isn’t the city’s responsibility, they often forward your issue to the appropriate party (or tell you who that would be).


orionz06
Participant
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Yes, by “this” I implied the 311 non-emergency service.


dwillen
Participant
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If in doubt just submit it. Anyone can use it.


Steven
Participant
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Or try http://spcregion.org/trans_pedbike_high.shtml for any bike/pedestrian issues in the 10-county SW PA area. My experience with 311 on a non-City of Pittsburgh issue is they’ll tell you whom to call instead, while the SPC actually passes your issue to the right people.


helen s
Participant
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Topic

hole around manhole cover

Concern

On the Boulevard of the Allies eastbound just past Chancery Way there is a large and deep hole around a manhole. cannot speak for how this would effect a car driving over it, but were a bicycle to hit it I suspect the rider would fall in traffic.

Address of Concern

Boulevard of Allies and Chancery way

Reply Thread

311 reply: 04/27/2011 @ 1:55 pm

This roadway is maintained by PennDOT, not the City of Pittsburgh. To report concerns on this roadway, please contact PennDOT at (412) 429-5000.

Thank you for contacting our 311 Response Center.

I am shocked that the city does not maintain the Boulevard in downtown. Is this really true?


Pseudacris
Participant
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The city did trim the Plane tree at Ellsworth + Aiken. Huzzah!

Edit: @helen s…that is interesting about the Blvd. I wonder if the city handles the part west of Grant & Penn Dot the highway-like part that leads to Oakland?


Steven
Participant
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FWIW, the city’s salt route map (PDF) shows the Blvd of the Allies as a state route all through downtown, and as far east as Halket.


helen s
Participant
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Thanks Steven- when my follow up inquired if there existed a map which would designate which roads were city and which were Penn Dot, they said it did not exist and I should just call the number they game me.


paulheckbert
Moderator
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@dwillen: yes, 2 feet deep. I just got an email from the 311 Call Center: “Per DPW 3rd Div: PWSA was working at this location due to watermain break. Please inform us if they are no longer there.”

Note: DPW=Pittsburgh Department of Public Works, PWSA=Pittsburgh Water & Sewer Authority.

I haven’t been down there this week. Has anybody seen the current status?

Here’s a picture from April 20:


dwillen
Participant
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Wow.. that looks way deeper than 2 feet. Scary.


scott
Keymaster
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Can anyone report on the status of the Forbes Ave bike lane through Frick Park? I heard last week that it was full of debris. 311 was notified. Has the City responded?


rsprake
Participant
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Just sent this one about the bike lanes on Dallas. Took that route the other day and the paint is almost gone due to the snow plows. Good times.

“Over the winter the bike lanes and markings on Dallas Ave from Hamilton to Penn have begun fading or in some cases have disappeared.”

re: Forbes. Last Thursday after a rain the storm drains were collecting debris and there were a lot of loose rock and twigs in the lane. There was also a dead dear. That combined with the 35 mph traffic has me either taking the lane or a different route.


Pseudacris
Participant
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Reported:

There are several very large and deep potholes near the yellow dividing lines at the intersection of Reynolds & Beechwood, close to Mellon Park. The holes present a serious hazard to cyclists traveling from the Mellon Rec. Area parking lot towards Reynolds via the short section of Beechwood.


paulheckbert
Moderator
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Thanks to Tom Baxter at Friends of the Riverfront, and Pittsburgh Department of Public Works, the major erosion on the Duck Hollow Trail got repaired last week. Here’s what it looked like as of May 5 (photo from my pal Yale). So it’s dirt for a 100′ or so, for now, but at least the 2 foot holes are gone. Tom says “the city has plans to pave soon”.


rsprake
Participant
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Reported the people who block the entrance to Reizenstein Park from Shadyside. I feel like a jerk but it wasn’t until they started getting selfish and taking up the entire entrance that it was an issue.

Go ahead. Block the right of way in a no parking zone to avoid getting your SUV dirty. Thanks.


rsprake
Participant
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I think this thread is busted.

Summary of Service-Request:

Please enforce the NO PARKING ZONE sign at Festival Way and Social St. Cars park at the entrance to Reizenstein Park at this location and block the entrance with their car. It is difficult to get into the park. There is posted NIO PARKING ZONE signs.

I love the statement that cars park their cars there…


snakeguy
Participant
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Actually, I made this one after riding in Pedal Pittsburgh:

As a cyclist of Pedal Pittsburgh following the 15 mile route, it was unsafe in certain areas as Pedal Pittsburgh and another charity walk (March for Babies?) crossed paths. Along River Avenue and Penn Avenue, walkers were in the streets in car lanes. After crossing the 16th Street Bridge to make the right on Penn Avenue, no crossing guards were on duty. Walkers were crossing the street on red from the sidewalk of the 16th Street Bridge. This made for an unpleasant encounter as cyclist attempted to make the right on Penn Avenue on green. In areas where there were crossing guards, safe passage was obtained. It is my understanding that event routes are approved by the City. If this is the case, it seems to me that these routes needed better safety considerations.


salty
Participant
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FWIW, mid-May and as far as I can tell the bike lanes on Beechwood that I 311’d in Feb have never been swept. Even better, today they patched a bunch of potholes so now there’s even MORE debris, and it’s oily and sticky!


scott
Keymaster
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dwillen
Participant
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You mean the building inspectors didn’t investigate why they weren’t receiving any complaints for almost a whole month? Astonishing!

They were locked out of their cars for 2 months before the press solved that problem for them.


StuInMcCandless
Participant
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Thought #1: Zipcar could have made good use of some of that $694,000 in taxpayer money, spread the cars out around the city a little better, and made it a lot easier for other subscribers to have cars available.

Thought #2: Has anyone who works for these public organizations tried to figure out how to get the job done using buses and bicycles? If they’re hauling around a clipboard, laptop and/or a camera, and little else, I suspect there are a couple of people on this board who could help them with that. If they really do need to haul around 100# of equipment, I guess that’s something else again. But as I keep saying, over and over, “anything but the car”, and that goes for civil servants, too.


StuInMcCandless
Participant
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I reported the shifted drain grate that I posted in the longitudinal drain grates thread.

“Your submission has been assigned ticket number: 17312”

I said this:

“See http://bike-pgh.org/bbpress/topic/dangerous-longitudinal-drain-grates/page/3#post-72871 A drain grate on eastbound ENorthAve has shifted sideways enough to eat a bicycle tire. Separately, around the corner on Cedar Ave, southbound just before East Ohio St, is a nasty pothole big enough to dump a bicyclist or bend a rim.”


dmtroyer
Participant
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Today’s Complaint: Recent below-grade utility work in East Liberty has been followed up by unacceptable and deplorable road patching and resurfacing. One place is in front of my house at 529 N Euclid and the second of note (and there are probably more) is at N Beatty St. The contractor threw blacktop patch loosely into their 6×15′ cutout without tamping it down and it has resulted in a very poor road surface. I have notified PWSA as well, but our street is already bad enough from utility work followed up by poor road resurfacing.


dmtroyer
Participant
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Backlog must be cleared I already got a response!


salty
Participant
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It sounded like the backlog was only for building inspectors… but the crappy thing about 311 is there is no closing the loop – you get a response that its been seen and maybe routed but there’s no feedback when the work is done. It would be cool if they used some thing like a bug tracking system so you could follow the issue to completion.


Steven
Participant
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I’ve gotten emails from 311 that seem to indicate the work’s been done.

Typically I get three emails:

1. Immediately from a web submission.

Subject: 311 Feedback – Submission Receipt

Thanks for your submission!

Your submission has been assigned a Ticket ID number: ###

2. When they enter it.

Subject: City of Pittsburgh – Call Center Service Request

This is to acknowledge that the City of Pittsburgh has entered your Service Request.

The Service Request ID is:#####

If you need to contact the city again concerning this issue, please refer to that number.

We will inform you when this request has been completed.

Thank you for allowing the City of Pittsburgh to serve you.

3. When it’s done.

Subject: City of Pittsburgh – Call Center Service Request

This is to inform you that the City of Pittsburgh has completed and closed your Service Request.

The Service Request Identification-Number was: XXXXX

If you need to contact the city again concerning this issue, please refer to that number.

Thank you again for allowing the City of Pittsburgh to serve you.

11/09/2010 11:50:03

Summary of Service-Request:

XXXXXX

Location: XXXXX

Summary of action taken:

Additional details can be provided upon request.

I’ve never gotten one where the “action taken” part is filled in, but for mine the appropriate action has always been pretty obvious, and the third email does claim the request’s been completed.

On the other hand, if I look the issue up on their web site, it always says “We have notified the appropriate personnel about this issue.” with no further feedback.


salty
Participant
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Hm… I’ve never received email #3… but good to know it *can* happen. Maybe some departments do “close” the issue and some don’t.


snakeguy
Participant
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In response to the 311 I reported about the Pedal Pittsburgh and March of Dimes events colliding, here’s the final response:

311 Response Web Form Reply Notification

The following reply has been made to Ticket ID #17075:

The City’s Special Events Co-Ordinator responded to the complaint, stating the following:

“I have received other complaints about both events and obviously they cannot coexist in the future. I appreciate your input and will be meeting with both organizations for next year. They will not be held the same day in 2012.

Thank you.”

Thank you for contacting our 311 Response Center.


ieverhart
Participant
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So. Can we all get together to 311 the Allegheny Center development on the North Side? It is really hideous. There are weeds growing up through the cracks in the one plaza area. Alternatively, it could just be demolished and the area restored to its pre-1960s appearance.


Pseudacris
Participant
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If anyone here regularly rides up East End Ave between the co-op & Regent Square, the neighbors could use some help nudging the city to fix the worsening sinkholes on the 500 block, just before Forbes Ave. Please 311 if you ride through that area with any regularity.


salty
Participant
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Ah, that reminds me I forgot to 311 this doozy I saw on the way to try a bike. That pit was several feet deep and completely uncovered!

INCIDENT ADDRESS stanton ave/lake dr.

TOPIC OF CONCERN

missing drain grate on stanton/lake

MESSAGE

Heading north on Stanton, around where it becomes lake (between the tennis courts and connecting rd), one of the storm drain grates is completely missing exposing a very large and deep hole. I noticed this on July 2 around noon.


salty
Participant
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I haven’t heard anything about this since the initial ack, has anyone been down there? It’s in the brick “gutter” so you probably wouldn’t be riding there anyways but it could be a hell of a surprise in the dark, riding or walking.


Lou M.
Participant
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