Got a frame pump, chain whip and handle bar grips, and under the seat bag for $12 with $15 coupons.
Guy tried to pull the “if you don’t give us the information you won’t be able to make a return” routine too. The guy must be wrong. Receipt = return.
Maybe if you lost your receipt and didn’t have any info, then maybe under those circumstances you couldn’t make a return.
I just checked it out today for the first time. I picked up a few things that I knew I needed, at prices that seemed reasonable (or better). Best deal was “buy any floor pump, and get a CO2 tire filler for free.” Park Tools had a floor pump on sale for $19.99, so it was hard to beat that deal. Now I have a pump for the house and for the car! Or one to keep and one to lend, is more likely.
Since I wasnt on the mailing list and wanted to be I was ok giving them my address. but I can understand how this can bother people. Unless I want you to have my information there isnt much you can do to get it out of me.
i was in there yesterday afternoon, and they asked if i wanted to be on the list before asking me for my information. i declined, and that was that.
oh, and i went in there today to see if there was a good deal on a bike for my SLF. i remember there being more yesterday, and there wasn’t anything good in her price range today. and the fella who helped us out was nice enough, but it was clear that all his learning was of the book variety. i had to fill in a lot of blanks for her.
Been there a couple of times…
Bought a repair stand that’s working out quite well. Also a helmet upgrade which, while pricey, feels much much nicer than what I’ve been wearing. The “grand opening” discounts helped a whole lot, of course.
But of course there’s more to it.
Does Performance actually care about you as a cyclist, or are you just a potential long-term revenue source? (The checkout clerks have been instructed to insist on Name, Address, Phone, Email… Huh? I’m just trying to give you some money in exchange for this thing I just put on the counter in front of you.)
As in everything else in life, what really matters are your (long-term) relationships, commercial or otherwise. In the case of Performance, do talk with the manager and figure out if you can work with him over the long term. (I happen to like him, of course that doesn’t mean that I’d ditch my local guy… You know, just like in real life.)
I won a semi-nice tool kit on the prize wheel today. I will gladly take all the freebies they want to give to me.
The line for the register was getting a bit crazy at 9:45 when I was leaving.
I will probably be back tomorrow for more freebies.
The manager guy seemed cool to me too. He helped me look for a dust cap in his catalog, but I found out later that Shimano doesn’t sell a replacement for the hub I have. He kind of reminds me of a football coach or something.
Welllp, i just got back from there..Got me a helmet,floor pump (free water bottle, and handheld co2 pump) and a Clif bar for 23 bucks! Woohoo.
So I bought an item yesterday and returned it today. The original cost was 30 bucks, but performance applied 15 dollars of my store coupon to that item, plus the 15% off so that I ended up spending around 11 dollars. When I returned the item I only got 11 dollars of credit and lost my $15 dollar coupon. Does that seem right? Especially since I returned the item for a more expensive one? I don’t mean to complain, but I was a little disappointed.
mleibowi, that is pretty much standard procedure in retail. It’s kind of hard to complain since they gave you the $15. It’s not like someone paid $15 and gave you a $15 gift card.
I’ve never heard of a place giving you your coupons and discounts back when you return something. If it was defective, most places would do an even exchange though.
I just got back from Performance and enjoyed my visit. Aside from the great deals I got, the people were friendly and the selection good.
I like Performance more than, say, the Trek Store because they seem to have a lot more merchandise available and it isn’t all Trek, Bontrager or other “house brand” stuff. There’s a huge selection and it’s a lot like going to the grocery store except it’s all bike stuff.
I like the how there are aisles instead of just having stuff stuck to the walls or on small racks.
Some big guy who looked like a wrestler or, I think someone mentioned a football coach, rang me up. He seemed overly occupied with helping the next clerk over apply points to a female customer’s boyfriend/husband’s performance account, but overall, the experience was good — and nobody asked me for my name, address or phone number when I checked out.
After having visited performance four times, each time with three tubes in hand, they seem decent enough.
The head mechanic seems cool (didn’t catch his name, but he has dark hair, looks about 30)and was always like “Cool!” when I showed up with more tubes (Oh, how descriptive of me)
They have ProLink Chain Lube, which is my lube of choice and it is only around $8, which is one of the lowest prices I’ve seen it anywhere. A bunch of decent and cheap tools (they were pretty much out of tools by Sunday, I ended up getting stuff I didn’t even really need)
(Cheapness in price is their regular price, without discounts factored in)
Employees seem friendly.
yeah, park floor pump + CO2 for $19 was a pretty good deal, i also picked up a pair of gloves.
fwiw, i got asked for my name/# but i just said “i’d prefer not to” and the guy dropped it immediately.
seems like an OK place although as with everything else i’d rather support a local business than a chain.
well, i’ll leave yinz to make your own decisions, but i won’t be taking any of my bikes there for service (not that i’ve ever actually had my bikes serviced, but still).
my SLF bought a bike there, what with all the cheap deals and such, and when we went to pick it up, the shop guy half rounded out the seat clamp bolt right in front of us. then, while playing with the shifter, it seemed like it dropped from the third ring to the small ring in one downshift, and the dial on the shifter didn’t tell the correct gear (it went from 1 to 1.5 to 2). turns out the derailleur cable was waaay too tight. and the barrel adjuster had been tightened (possibly to compensate?) so tight i had to use pliers to loosen it, which i had no misgivings doing because it was obvious from how chewed up it was that pliers had been used to tighten it.
i know they had a lot of bikes and were rushed all weekend, but that’s why we left it overnight, and the issues were so obvious.
They replaced a spoke and trued my rear wheel for me. They returned the wheel to me with both of the little axel springs on the same side and backwards. The wheel is true though.
@HV – SLF? you mean these guys?
Are they still doing the $5 for tubes deal? I might go in and check things out today or tomorrow some time.
Friend got a new bike there with the front wheel on backwards. Maybe they didn’t notice the obvious tread pattern or the label on the side of the tire that said ‘direction’ with the little arrow. Good place to pick up cheap supplies but I will still continue to take mine to my LBS (Ambridge Bike Shop Rules!) for any serious repair.
A big thing for me is the hours. With my work schedule it can be hard for me to get to most of the LBS’s when they are open.
My biggest problem is reliability. I have one bike, and I use it to go to and from work. If I drop off my bike for some work, and it’s promised on Monday, and I show up on Monday and hear that it won’t be ready until Tuesday, then I show up on Tuesday and hear that it won’t be ready until Wednesday, then I get really frustrated. If after all of that, I pick up my bike and find out when I get home that the work I wanted done was not, in fact, actualy done, then I’m hopping mad.
Closing the loop on this one. After two months of clearance, the Performance Bicycle shop is now officially closed.
Its owner (ASE)’s remaining assets are being sliced and diced between a liquidation company, a Hong Kong investor, an online retailer from California, and a REIT.
Bicycle Retailer: Tiger Group wins bid to buy ASE assets
There’s an amusing footnote in that article for anyone who remembers Specialized suing a Canadian coffee shop in 2013 over the use use of the Roubaix name.
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