Report A Problem
Change is in your hands
Jane Jacobs is famous for noting that people are the “eyes on the street,” the thing that helps create neighborhood bonds and community solidarity. This concept also holds true for making sure things get fixed. We can’t depend solely on the government, or BikePGH for that matter, to make sure problems get addressed.
It’s very important that citizens proactively report issues. Not only does it help inform decision makers on where to focus on larger issues, reporting a pothole, for instance can literally make sure that our fellow bicyclists don’t end up in the hospital.
Below is a breakdown of where to report issues and how to make use of your “eyes on the street.”
If you’re looking for info on what to do in the unfortunate event of a crash, see our In a Crash page.
City of Pittsburgh 311
The City of Pittsburgh’s 311 is the go-to source for reporting issues. No matter what the issue is, report it to 311. Pothole? 311. Dangerous intersection? 311. Faded bike lanes? 311. Chronic enforcement issues like speeding, failing to yield, parking on a sidewalk? 311. Need a street sweeper? 311. You get the picture.
Not only is 311 great for reporting issues, but it’s a good way to THANK the city for new infrastructure installations. New bike lane? Say thanks.
There are many ways to utilize this resource:
MyBurgh App: Available from iTunes or Google Play, we found this to be the best way to submit issues. Not only does the app automatically geolocate your issue, but it keeps track of your request. Plus, you’ll always know when it’s recycling week.
Twitter: You can submit requests at any time to the 311 Response Center on Twitter by tweeting to @PGH311
Text: At any time, you may leave a voice or text message for the 311 Response Center by dialing or texting 412-328-2771
Web form: You’ll need to start an account, but the website will also keep track of the status of your requests.
Telephone: All calls to 311 are answered by a live operator from 7:00 a.m. to 7:00 p.m., Monday through Friday. In the City of Pittsburgh, dial 3-1-1. Outside of Pittsburgh, call 412-255-2621.
911 can be used for more than just your “traditional” emergency like a fire or a crash. It’s the main line for anything in the City that needs immediate attention.
Some examples of 911 calls include: crash, illegal parking that is creating a dangerous situation, harassment, aggressive and/or impaired driving, blocked sidewalk that is causing pedestrians to enter the street, any enforcement issue that you feel that police should immediately respond to
While you should still report things to 311 (in the City), if you know that the issue that you have is on a State road, then you can call 1-800-FIX-ROAD or use PennDOT’s customer concern form.
Same goes for the County. To report a road hazard on an Allegheny County road or bridge, you should call the County Public Works Department call center, 412-350-2513 or try their contact form.
If your issue is with the Port Authority or one of their operators:
Customer Service: 412-442-2000 (TTY: 412-231-7007) Their phone line is staffed by representatives during the following times: Weekdays: 6 a.m. to 7 p.m. Weekends & Holidays: 8 a.m. to 4:30 p.m. You may also contact Customer Service with complaints, questions, comments or to report great service from Port Authority employees using their Feedback webpage.
City of Pittsburgh Police
If you had trouble with or experienced an officer acting discourteously to you, contact the City of Pittsburgh’s Citizens Police Review Board. And of course, if you receive particularly exemplary service from an officer, we encourage you to contact her/his supervisor to thank them.
Autonomous Vehicle Interaction
Whether positive or negative, we’d love to hear about your experiences with Autonomous Vehicles. Companies are rapidly setting up shop in Pittsburgh to develop and test Autonomous Vehicles (AVs) and are using Pittsburgh’s public streets as a testbed. How is it going?
Learn more about Autonomous Vehicles in Pittsburgh by visiting bikepgh.org/av
Become an Advocate!
Move beyond 311 and into action! Be sure to take a look at our Become an Advocate page. On it you’ll find resources on public meetings, how to write letters to public officials, and joining or starting a Neighborhood Bike/Ped Committee.